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Sound Earth, LLC Policies and Procedures
Your 100% satisfaction with your Sound Earth experience is of the utmost importance to us. We have outlined for you our policies and procedures. Please contact us with any comments or suggestions on how to improve your experience.
Respect for our customers, and the security of your information, transactions, and money is the core of our business and our top priority at Sound Earth.
All online purchases, are processed through PayPal. PayPal automatically encrypts your confidential information in transit from your computer to theirs using the Secure Sockets Layer protocol (SSL). Before you even register or log in to their site, their server checks that you're using an approved browser - one that uses SSL 3.0 or higher. Once your information reaches them, it resides on a server that is heavily guarded both physically and electronically.
If for any reason, you are not comfortable with our online ordering system, please email or call us (845-489-2378) with your order, and we will send an invoice. When payment is received, your order will ship.
Satisfaction Guarantee / Return Policy
Here at Sound Earth, we want you to be completely satisfied with the quality and performance of all the products we offer. Furthermore, we guarantee all our products to be free of defects. Please e-mail or call us within 48 hours if you receive a damaged or defective item.
If you are ever not satisfied with one of our products for any reason, please e-mail or call us within 15 days of receipt of your order. We will either resolve the issue or give you a Return Authorization # to use to send the product back to us for an exchange or a refund. We suggest that you insure your returns as Sound Earth is not responsible for items that are lost or damaged in transit from you back to us. Please keep all your shipping materials for reference.
Please note, shipping charges are not refundable, however, Sound Earth will pay for shipping of replacement item(s). Please note, also, that items must be returned in a re-sellable condition, when feasible.
Any questions or concerns? Please e-mail us at Customer Satisfaction or call us 845-489-2378. We want you to be happy with our products and our service!
We process orders as we receive them Monday through Friday, except on holidays. We normally ship within 3-5 days of receipt of your order. We will notify you by e-mail if there is anything that will take longer than normal.
We at Sound Earth do our best to tread lightly on the earth. So we reduce, reuse and recycle whenever we can. Our shipping material may not win any beauty contests, but we'll always ship your order in appropriate packaging to help ensure it arrives in good shape!
For the convenience of our customers, we give you the option of choosing your shipping method. For orders over $60.00 no shipping charge at all!
Sales Tax - New York State
All orders shipped within New York State will have an 8.25% sales tax added to the total.
Methods of Payment
We accept through PayPal: Master Card, Visa, and Discover Card, American Express and Echeck. If you prefer to pay by check or money order, please contact us via email with your desired products, and we will email an invoice to you, and upon receipt of your payment, your order will ship. We can only accept checks drawn on US Banks in US funds. There is a $25.00 processing fee for any returned check.
Errors and Omissions
Although here at Sound Earth, we take much pride in doing things right the first time, we occasionally make mistakes. In cases of errors or omissions, we reserve the right to ship the correct product, and/or correct our pricing errors. We will, of course notify you before shipping if this happens.
Your privacy is as important to us as it is to you, and we are committed to protecting your privacy. To process and complete your order we need to know your name, e-mail address, mailing address, credit card number and expiration date and phone number. This information also allows us to communicate with you about the status of your order or any problems we may have.
When you register with Sound Earth, we use the information you give us to provide better products and services on our web site. If you provide us with your e-mail address, or have done so in the past, we may upon occasion send you e-mail offers, ensure proper billing, inform you about products or special promotions or to measure consumer interest in our various products.
We do NOT sell or give your name, address or phone number to a third party. If at any time, you decide that you do not want to receive Sound Earth's promotional e-mails, please let us know by e-mail